In our project landscape, our customer agents use CRM Web IC to interact with customers which eventually calls IS-U system using transaction launchers to access SAP transactions.
Now we want to personalize our SAP IS-U screen using SAP personas.
Can we achieve this in our landscape?
So when Customer agents access any IS-U transaction using CRM transaction launcher, it should eventually pass data from CRM to IS-U system in personas and open our SAP transactions which we have personalized using SAP personas.